Privacy Policy & Cookie Policy

city-ricambi

GDPR Compliant – EU Regulation (EU) 2016/679

Last Updated: 26/06/2026

PRIVACY POLICY

1. Introduction

Welcome to city-ricambi.

Protecting your personal data is one of our priorities. This Privacy Policy explains how we collect, use, store, protect, and process your personal information when you visit our website, create an account, purchase products, or contact us.

We process personal data in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

  • Italian privacy legislation

  • Applicable EU consumer protection laws

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Company Name: city-ricambi

Registered Address:
VIA NAPOLEONE III 51 – 00185 – ROME

Email:
support@cityricambi.com

VAT Number:
18304291000

If appointed, details of the Data Protection Officer (DPO) will be published on this page.

3. Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data.

Identity Information

  • First Name

  • Last Name

Contact Information

  • Email Address

  • Telephone Number

  • Billing Address

  • Shipping Address

  • Postal Code

  • Country

Account Information

  • Username

  • Password (encrypted)

  • Login activity

  • Customer account preferences

Order Information

  • Ordered products

  • Product quantities

  • Invoice details

  • Shipping information

  • Order history

  • Delivery status

Payment Information

Payments are securely processed through third-party providers.

We do not store:

  • Credit card numbers

  • CVV codes

  • Full banking information

Payment providers may collect payment-related information according to their own privacy policies.

Device Information

When visiting our website we may automatically collect:

  • IP Address

  • Browser type

  • Operating System

  • Device Type

  • Screen Resolution

  • Time Zone

  • Language Settings

Technical Information

  • Website usage

  • Visited pages

  • Time spent on pages

  • Referral URLs

  • Click behavior

  • Shopping cart activity

Customer Support Information

If you contact us, we may collect:

  • Email correspondence

  • Chat messages

  • Contact forms

  • Phone conversations (where applicable)

  • Attachments

  • Photos sent for warranty claims

4. Information Collected Automatically

Our website automatically records certain technical information, including:

  • IP address

  • Browser version

  • Operating system

  • Device identifier

  • Access date and time

  • Pages visited

  • Session information

  • Cookies

5. Why We Process Your Personal Data

We process personal data for the following purposes:

  • Creating customer accounts

  • Processing orders

  • Delivering products

  • Customer support

  • Payment processing

  • Fraud prevention

  • Identity verification

  • Website security

  • Improving website performance

  • Analytics

  • Marketing communications (only with consent)

  • Sending newsletters (only with consent)

  • Legal compliance

  • Tax compliance

  • Warranty management

  • Return requests

  • Refund processing

6. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent

  • Protection against fraud

You may withdraw consent at any time where processing is based on consent.

7. Payment Providers

Stripe

When paying by Stripe:

  • Payment data is processed directly by Stripe.

  • We never receive or store your full payment card details.

  • Stripe may collect transaction information, billing details, and fraud prevention information.

PayPal

If PayPal is selected:

  • Payment processing occurs directly on PayPal’s secure systems.

  • PayPal may collect payment information according to its own Privacy Policy.

8. Shipping Providers

To deliver your order we may share necessary information with logistics partners including:

  • Name

  • Delivery address

  • Telephone number

  • Email (where required)

  • Order reference

Only the minimum information necessary for delivery is shared.

9. Marketing Communications

With your explicit consent we may send:

  • Promotions

  • Discount offers

  • Product launches

  • Seasonal campaigns

  • Newsletter updates

You may unsubscribe at any time using the unsubscribe link or by contacting us.

10. Fraud Prevention

To protect customers and our business we may process information for:

  • Fraud detection

  • Suspicious transaction monitoring

  • Abuse prevention

  • Security investigations

  • Chargeback management

11. Data Security

We implement appropriate technical and organizational measures including:

  • SSL Encryption

  • Secure Hosting

  • Password Encryption

  • Firewall Protection

  • Malware Protection

  • Restricted Staff Access

  • Access Control

  • Regular Software Updates

  • Security Monitoring

Although we take reasonable measures, no internet transmission can be guaranteed to be 100% secure.

12. Data Sharing

We may share information only where necessary with:

  • Payment Providers

  • Shipping Companies

  • Hosting Providers

  • Website Developers

  • IT Service Providers

  • Cloud Storage Providers

  • Accountants

  • Legal Advisors

  • Government Authorities where legally required

We never sell personal data.

13. International Data Transfers

Some third-party service providers may process personal data outside the European Economic Area (EEA).

Where applicable, appropriate safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms are implemented.

14. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods may include:

Customer Accounts:
Until account deletion or as required by law.

Orders:
As required by Italian tax and accounting regulations.

Invoices:
According to applicable legal retention periods.

Marketing Consent:
Until consent is withdrawn.

Analytics Data:
As configured within analytics services.

15. Your GDPR Rights

Under GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Data portability

  • Lodge a complaint with the Italian Supervisory Authority

Requests may be submitted via email.

16. Children’s Privacy

Our website is intended for users aged 16 years or older.

We do not knowingly collect personal data from children.

17. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

Users should review their respective privacy policies.

18. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page together with the updated revision date.

Continued use of the website after changes indicates acceptance of the revised Privacy Policy.

19. Contact

For any privacy-related request, please contact:

city-ricambi

Email:
support@cityricambi.com

Address:
VIA NAPOLEONE III 51 – 00185 – ROME

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help improve functionality, security, personalization, and website performance.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for website functionality.

Examples include:

  • Shopping Cart

  • Login Session

  • Checkout

  • Security

  • Payment Authentication

  • Cookie Consent Preferences

These cookies cannot be disabled because the website would not function properly without them.

Functional Cookies

These cookies remember your preferences, including:

  • Language

  • Currency

  • Region

  • Saved Cart

  • Account Preferences

Analytics Cookies

Analytics cookies help us understand:

  • Visitor numbers

  • Popular pages

  • Time spent on pages

  • Device types

  • Browser usage

  • User journeys

  • Website performance

These cookies are used only after your consent where required.

Marketing & Advertising Cookies

With your consent we may use cookies to:

  • Display relevant advertisements

  • Measure advertising performance

  • Limit repetitive advertisements

  • Understand shopping interests

  • Create audience segments

  • Improve marketing campaigns

Performance Cookies

Performance cookies help optimize:

  • Website speed

  • Loading times

  • Error reporting

  • Technical performance

3. Third-Party Cookies

Our website may use cookies placed by trusted third parties including:

  • Stripe

  • PayPal

  • Analytics providers

  • Marketing partners

  • Social media integrations (if enabled)

These third parties operate under their own privacy policies.

4. Cookie Consent

When you first visit our website, a Cookie Banner allows you to:

  • Accept All Cookies

  • Reject Non-Essential Cookies

  • Customize Cookie Preferences

No non-essential cookies are placed before consent is obtained where required by law.

5. Managing Cookies

You can manage cookies by:

  • Using the Cookie Settings available on our website.

  • Changing your browser settings.

  • Deleting stored cookies.

  • Blocking future cookies.

Please note that disabling essential cookies may prevent certain website features from functioning correctly.

6. Browser Controls

Most browsers allow you to:

  • View cookies

  • Delete cookies

  • Block cookies

  • Configure cookie permissions

Refer to your browser’s help documentation for detailed instructions.

7. Withdrawal of Consent

You may withdraw or modify your cookie preferences at any time through the Cookie Settings available on the website.

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Updates to the Cookie Policy

This Cookie Policy may be updated from time to time to reflect changes in legal requirements or our use of cookies.

The latest version will always be available on this page.

9. Contact

If you have any questions regarding this Privacy Policy or Cookie Policy, please contact:

city-ricambi

Email: support@cityricambi.com

Address: VIA NAPOLEONE III 51 – 00185 – ROME

VAT Number: 18304291000