Terms & Conditions

Part 2B – Shipping, Delivery, Returns, Refunds & Warranty

Company: city-ricambi
Last Updated: [Insert Date]

22. Shipping Policy

city-ricambi offers shipping for smartphone repair parts and accessories across Italy and selected European countries.

Shipping is handled by third-party courier services.

22.1 Processing Time

Orders are normally processed within:

• 24–72 hours (business days)

Processing time may vary depending on:

• Stock availability

• Order volume

• Payment verification

• Public holidays

• Technical issues

Orders placed after business hours, weekends, or holidays will be processed on the next working day.

22.2 Shipping Methods

We may use one or more of the following courier services:

• Standard courier delivery

• Express delivery (where available)

• Registered parcel services

The available shipping options will be shown at checkout.

22.3 Estimated Delivery Time

Estimated delivery times:

• Italy: 1–5 business days

• European Union: 3–10 business days

• Remote areas: may take longer

These are estimates only and not guaranteed delivery times.

Delays may occur due to:

• Courier disruptions

• Weather conditions

• Customs checks

• Public holidays

• Force majeure events

22.4 Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination

• Weight

• Shipping method

• Package size

Any free shipping promotions will be clearly indicated on the website.

22.5 Delivery Responsibility

Customers must provide accurate and complete delivery information.

We are not responsible for:

• Incorrect or incomplete addresses

• Failed delivery attempts due to customer absence

• Delays caused by courier companies

• Packages delivered to incorrect addresses provided by the customer

Once the order has been handed to the courier, responsibility for delivery lies with the shipping carrier, except where otherwise required by law.

22.6 Order Tracking

Where available, tracking information will be provided via email once the order has been shipped.

Tracking updates depend on the courier and may not always update in real time.

22.7 Inspection Upon Delivery

Customers are advised to inspect packages upon delivery.

If the package is:

• Damaged

• Opened

• Missing items

You should:

• Take photos immediately

• Refuse delivery if necessary

• Contact customer support within 48 hours

Failure to report issues promptly may affect claims processing where permitted by law.

23. Returns Policy (Right of Withdrawal)

Under EU consumer protection law, customers (consumers only) have the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason, subject to legal exceptions.

23.1 Conditions for Returns

To be eligible for a return, products must be:

• Unused

• Uninstalled

• In original packaging

• Free from physical damage

• Complete with all accessories

• Not modified or altered

We may refuse returns that do not meet these conditions, where permitted by law.

23.2 Return Authorization

Before returning any product, customers must:

• Contact customer support

• Receive return authorization (RMA or instructions)

• Follow provided return guidelines

Unauthorized returns may be rejected.

23.3 Return Shipping

Unless otherwise required by law or agreed by us:

• Return shipping costs are paid by the customer

• Customers are responsible for safe packaging

• We are not responsible for items lost during return transit

23.4 Non-Returnable Items

The following items are generally not eligible for return if opened, installed, or used:

• Installed displays

• Used batteries

• Items with removed protective films

• Soldered or modified components

• Physically damaged parts

• Water-damaged items

• Custom or special-order products

• Parts damaged due to installation errors

These limitations do not affect mandatory statutory rights for defective goods.

23.5 Display Testing Policy

Before permanent installation:

• Always test the display

• Do not remove protective film prematurely

• Do not apply adhesive before testing

• Avoid bending flex cables

Displays showing signs of installation or adhesive use may not be eligible for return unless defective.

24. Refund Policy

Refunds are issued where applicable after:

• Return inspection, or

• Cancellation approval, or

• Confirmed product defect

24.1 Refund Method

Refunds are processed using the original payment method:

• Stripe payments → refunded to card/bank account

• PayPal payments → refunded to PayPal account

24.2 Refund Timeframes

Typical processing times:

• Stripe: 5–10 business days

• PayPal: 3–7 business days

Processing time may vary depending on the financial institution.

24.3 Partial Refunds

Partial refunds may be issued in cases such as:

• Missing accessories

• Minor product condition issues

• Reduced product value due to customer handling (where legally allowed)

24.4 Shipping Costs

Shipping costs are generally non-refundable unless:

• The product is defective

• The error is on our side

• Required by applicable law

25. Warranty Policy

All products are covered by a limited warranty against manufacturing defects only.

25.1 Warranty Coverage

Warranty applies to:

• Manufacturing defects

• Faulty components upon arrival

• Non-functional parts (DOA – Dead on Arrival)

25.2 Warranty Duration

Warranty duration varies depending on product type and will be specified on the product page or invoice.

25.3 Warranty Does NOT Cover

Warranty does not cover:

• Incorrect installation

• Physical damage after delivery

• Screen cracks or broken glass after installation

• Liquid or moisture damage

• Electrical damage caused by improper use

• Unauthorized modifications or repairs

• Normal wear and tear (e.g., batteries degrading over time)

• Software-related issues

• Motherboard-level device faults

25.4 Warranty Claim Procedure

To initiate a warranty claim:

1. Contact customer support

2. Provide order number

3. Provide clear photos or videos of the issue

4. Return product if requested for inspection

We reserve the right to inspect all returned items before approving warranty claims.

25.5 Warranty Resolution

If a warranty claim is approved, we may:

• Replace the product

• Repair the product (if applicable)

• Issue a refund (where replacement is not possible)

26. Defective Products

If a product is received defective:

• Report it immediately upon discovery

• Provide evidence (photos/videos)

• Do not install the product if possible

• Contact support within a reasonable time

Damage caused by installation or misuse is not considered a manufacturing defect.

27. Limitation of Liability

To the maximum extent permitted by law:

city-ricambi shall not be liable for:

• Device damage caused during installation

• Loss of data

• Loss of profit

• Business interruption

• Indirect or consequential damages

• Costs of third-party repairs

• Improper use of products

Our liability is limited to the purchase price of the product, unless otherwise required by mandatory law.

28. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters

• War or civil unrest

• Strikes or labor disputes

• Government actions

• Pandemics

• Transport disruptions

• Courier failures

• Internet or system outages

29. Governing Law

These Terms are governed by the laws of Italy.

Any disputes shall be resolved under the jurisdiction of the competent Italian courts, unless otherwise required by mandatory consumer protection rules.

30. Final Contact

For all questions regarding shipping, returns, refunds, or warranty:

city-ricambi

Email: [Insert Email]
Address: [Insert Address]
VAT: [Insert VAT Number]

Terms & Conditions

Part 2C – Legal, Liability, Intellectual Property, Privacy, Dispute Resolution & Final Clauses

Company: city-ricambi
Last Updated: [Insert Date]

31. Intellectual Property Rights

All content available on the website city-ricambi, including but not limited to:

• Website design and layout

• Logos and branding elements

• Product images

• Product descriptions

• Text content

• Graphics and icons

• Software elements and code structure

are the intellectual property of city-ricambi or its licensed partners.

31.1 Restrictions

You may NOT:

• Copy or reproduce website content without permission

• Redistribute product images or descriptions

• Use our branding for commercial purposes

• Scrape or extract data using automated tools

• Modify or create derivative works based on our content

Any unauthorized use may result in legal action under applicable Italian and EU intellectual property laws.

32. Privacy & Data Protection

We process personal data in accordance with:

• GDPR (EU Regulation 2016/679)

• Italian privacy laws

• Our Privacy Policy (published separately)

By using our website, you confirm that you have read and understood our Privacy Policy.

We ensure that:

• Data is processed lawfully and transparently

• Only necessary data is collected

• Security measures are applied to protect user data

• Data is not sold to third parties

33. Cookies

Our website uses cookies in accordance with the Cookie Policy.

Cookies may be used for:

• Essential website functionality

• Shopping cart and checkout

• Analytics and performance tracking

• Marketing and advertising (with consent)

Users can manage or withdraw consent at any time via cookie settings.

34. Prohibited Activities

Users agree NOT to:

• Use the website for illegal purposes

• Attempt unauthorized access to systems

• Interfere with website security or functionality

• Upload malicious software or viruses

• Engage in fraudulent transactions

• Provide false identity or payment information

• Misuse return or refund systems

• Scrape or copy website data

• Harass customer support or staff

We reserve the right to suspend or terminate accounts violating these rules.

35. Product Use Disclaimer

All products sold by city-ricambi are intended for:

• Professional or semi-professional repair use

• Device repair and replacement purposes

We are not responsible for:

• Incorrect installation

• Damage caused during repair

• Incompatible use of parts

• Damage to third-party devices

Users are responsible for ensuring proper technical use of all purchased components.

36. Limitation of Liability (General)

To the maximum extent permitted by law:

city-ricambi shall not be liable for:

• Indirect or consequential damages

• Loss of income or business

• Loss of data

• Device damage during installation

• Costs of external repair services

• Downtime or operational losses

• Misuse of products

Our total liability shall not exceed the total amount paid for the purchased product.

37. No Professional Advice

Any technical information provided on the website is for general informational purposes only.

We do not guarantee:

• Repair success

• Technical accuracy for all devices

• Compatibility in all regional variants

Customers should seek professional technician advice when necessary.

38. Third-Party Services

Our website may integrate or rely on third-party services such as:

• Stripe (payment processing)

• PayPal (payment processing)

• Shipping carriers

• Hosting providers

• Analytics tools

We are not responsible for the privacy practices or actions of these third-party providers.

39. External Links

Our website may contain links to external websites.

We are not responsible for:

• Content on third-party websites

• Their privacy practices

• Their security policies

• Their commercial terms

Users access external links at their own risk.

40. Account Suspension & Termination

We reserve the right to:

• Suspend accounts

• Block access to services

• Cancel orders

• Restrict website access

if we detect:

• Fraudulent activity

• Abuse of services

• Violation of Terms

• Suspicious transactions

• Legal or regulatory risks

Where appropriate, users will be notified.

41. Indemnification

Users agree to indemnify and hold harmless city-ricambi against any claims, damages, liabilities, or expenses arising from:

• Misuse of the website

• Violation of these Terms

• Improper use of products

• Fraudulent or illegal activity

• Breach of applicable laws

42. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:

• Natural disasters

• War or terrorism

• Government restrictions

• Labor strikes

• Internet or infrastructure failures

• Pandemics or epidemics

• Courier or logistics disruptions

43. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• The remaining provisions will remain valid and enforceable

• The invalid clause will be modified to the minimum extent necessary

44. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

45. Entire Agreement

These Terms, together with:

• Privacy Policy

• Cookie Policy

• Shipping Policy

• Return & Refund Policy

constitute the entire agreement between the user and city-ricambi.

46. Changes to Terms

We may update or modify these Terms at any time.

Changes will be effective once published on the website.

Continued use of the website constitutes acceptance of updated Terms.

47. Dispute Resolution

In the event of a dispute:

• Users are encouraged to contact customer support first

• We aim to resolve issues amicably and quickly

If a resolution cannot be reached, disputes will be handled under Italian jurisdiction as described below.

48. Governing Law

These Terms are governed by the laws of Italy.

Any disputes shall be subject to the competent courts of Italy, unless otherwise required by mandatory EU consumer protection rules.

49. Contact Information

For legal, privacy, or general inquiries:

city-ricambi

Email: [Insert Email]
Registered Address: [Insert Address]
VAT Number: [Insert VAT Number]

Terms & Conditions

Final Legal Addendum (E-commerce Mobile Repair Parts)

Company: city-ricambi
Last Updated: [Insert Date]

50. Product Installation Risk Notice

All smartphone repair parts sold by city-ricambi are technical components intended for professional or semi-professional repair use.

By purchasing from us, you acknowledge that:

• Installation requires technical skill and proper tools

• Improper installation may permanently damage the device

• LCD/OLED displays are fragile and sensitive to pressure

• Batteries may be hazardous if incorrectly handled

• Small components may be easily damaged during installation

We strongly recommend installation by a qualified technician.

51. Display & Screen Specific Terms

51.1 Pre-Installation Testing

Before installation, the customer must:

• Test display functionality before removing protective films

• Check touch response

• Verify brightness, color accuracy, and dead pixels

• Ensure flex cables are not bent or damaged

Once adhesive is applied or the display is installed, return rights may be limited where legally permitted.

51.2 Installation Damage Exclusion

The following are NOT considered manufacturing defects:

• Broken glass after installation

• Dead pixels caused by pressure

• Torn flex cables

• LCD bleeding due to incorrect mounting

• Damage from glue pressure

• Over-tightened screws

52. Battery Safety Terms

Lithium-ion batteries require careful handling.

Customers must NOT:

• Puncture batteries

• Bend or deform batteries

• Expose batteries to heat or fire

• Use swollen or damaged batteries

We are not responsible for damage caused by improper battery installation or misuse.

53. Micro Components Risk Disclaimer

Small parts such as:

• IC chips

• Flex cables

• Connectors

• Sensors

• Buttons

are highly sensitive.

We are not responsible for:

• Electrostatic discharge (ESD) damage

• Improper soldering

• Incorrect motherboard installation

• Overheating during repair

54. Repair Tool Usage Disclaimer

Repair tools sold by city-ricambi are intended for professional use.

We are not responsible for:

• Damage caused by improper tool usage

• Scratches caused by opening tools

• Device damage during disassembly

• Misuse of heat guns or separation tools

55. Compatibility Disclaimer

Although we provide compatibility information, final responsibility lies with the customer.

Possible variations include:

• Model revisions

• Regional hardware differences

• Firmware or hardware updates by manufacturers

We are not responsible for incorrect purchases due to:

• Customer misidentification of model

• Similar device names

• Misreading compatibility charts

56. Refurbished & OEM Variation Disclaimer

Where applicable:

• OEM parts may differ slightly from original manufacturer components

• Refurbished parts may show minor cosmetic marks

• Packaging may vary from manufacturer original packaging

These differences do not constitute defects.

57. Environmental & Recycling Notice

Customers are encouraged to dispose of electronic waste responsibly.

Lithium batteries and electronic components should be disposed of through:

• Authorized recycling centers

• Electronic waste collection points

Improper disposal may violate local environmental regulations.

58. Warranty Limitation Clarifications

Warranty DOES NOT apply in the following cases:

• Physical damage after delivery

• Installation errors

• Signs of misuse or tampering

• Burn marks from short circuits

• Water or moisture exposure

• Scratches or cosmetic damage

• Attempts to repair by unauthorized persons

Warranty applies only to manufacturing defects confirmed by inspection.

59. Return Abuse Prevention Policy

We reserve the right to deny returns in cases of:

• Repeated unjustified return requests

• Products returned used or installed

• Missing components or packaging

• Fraudulent return behavior

• Attempted replacement of damaged customer devices

We may also restrict future purchases in such cases.

60. Fraud Prevention & Security Monitoring

To protect our business and customers, we may use automated systems to detect:

• Suspicious transactions

• Chargeback risks

• Fake orders

• Multiple account abuse

• Fraudulent payment attempts

We reserve the right to cancel or hold any order flagged by security systems.

61. Chargeback Policy

Customers agree that before initiating a chargeback, they will contact us to resolve the issue.

Unjustified chargebacks may result in:

• Account suspension

• Order cancellation

• Restricted access to future purchases

We reserve the right to submit evidence to payment providers (Stripe/PayPal) in dispute cases.

62. Communication Policy

We communicate with customers via:

• Email

• Order notifications

• Support tickets

We are not responsible for delays caused by:

• Incorrect email addresses

• Spam filtering

• User not checking inbox

63. Customer Support Policy

Support is provided for:

• Order issues

• Shipping inquiries

• Product defects

• Return requests

We do NOT provide:

• Free technical repair guidance for complex motherboard repairs

• Step-by-step micro-soldering instructions

• Device hacking or unlocking instructions

64. Language Disclaimer

This document may be translated into multiple languages.

In case of inconsistency:

• The English version (or original version provided by the company) shall prevail

65. Updates to Legal Documents

We may update this document at any time due to:

• Legal changes

• Business model updates

• Payment provider requirements

• EU regulatory updates

Users are responsible for reviewing updated terms periodically.

66. Final Legal Statement

By purchasing from city-ricambi, you confirm that:

• You have read and understood all Terms & Conditions

• You accept all risks associated with electronic repair parts

• You agree to comply with all policies outlined in Parts 1, 2A, 2B, 2C, and this Part 3

• You understand that installation requires technical skill

• You accept limitations of liability as permitted by EU law

67. Contact (Final)

For any legal or commercial inquiries:

city-ricambi
Email: [Insert Email]
Address: [Insert Address]
VAT: [Insert VAT Number]