Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {admin@celocity.it} for questions related to refunds and returns.

📜 Return and Refund Policy

📜 Return and Refund Policy

For New Phones, Repair Parts, and Used Phones

1. Right of Withdrawal

According to Italian law, consumers have the right to withdraw from the purchase contract within 14 days of receiving the product, without providing any reason.
However, return conditions vary depending on the type of product purchased.

Read More:
The right of withdrawal does not apply to products that have been used, damaged, or modified. Returns must be made within the specified time and under the conditions defined for each product category.

2. Return of New Phones

  • Return Conditions: The phone must be returned in its original sealed packaging with all included accessories.

  • Refund: A full refund will be issued if the product is returned in its original, unused condition.

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Read More:
New phones can be returned within 14 days of receipt if they remain sealed and unused.

3. Return of Repair Parts

  • Return Conditions: Spare parts can only be returned if unopened, unused, or undamaged. Defective but unused parts may be returned within 14 days.

  • Manufacturing Defects: Defective parts will be replaced free of charge or refunded in full.

  • Exclusions: Installed, opened, or damaged parts cannot be returned.

Read More:
Repair components (such as screens, batteries, and charging boards) are subject to stricter return policies due to their delicate nature.

4. Return of Used Phones

  • Return Conditions: Used phones can be returned only if defective and within 14 days of receipt, in the same physical condition as sold.

  • Warranty: Used phones come with a limited warranty (3–6 months). If a defect arises within this period, the phone will be repaired or replaced.

  • Refund: A refund will only be issued if the used phone is defective and non-repairable. Physical damage or wear voids refund eligibility.

Read More:
Used phones are sold as refurbished or pre-owned. The return policy depends on the product’s condition at purchase.

5. Exclusions from the Right of Withdrawal

  • Used or Damaged Products: Once used, installed, or damaged, items are non-returnable.

  • Installed Spare Parts: Replacement parts that have been installed cannot be returned.

  • Used Phones with Physical Damage: Used devices showing damage or wear cannot be returned unless covered by warranty.

Read More:
The right of withdrawal does not apply to used, damaged, or altered products.

6. Return Procedure

  1. Return Request: Send a return request via email or contact customer service by phone or chat.

  2. Prepare the Return: Pack the product securely in its original box (for phones) or protective packaging (for parts).

  3. Ship the Product: Use a trackable courier service and share the tracking number with our team.

Read More:
Follow these steps carefully to ensure successful return processing and refund.

7. Customer Responsibilities and Our Liability

  • Our Liability: If the product is defective or non-compliant, we will replace or refund it at no extra cost to the customer.

  • Customer Responsibility: Customers must return products in the same condition received and follow the return policy guidelines.

Read More:
Failure to follow these conditions may result in rejection of the return.

📦 Summary of the Return Policy

  • New Phones: Must be sealed and unused for a full refund.

  • Repair Parts: Only returnable if unused; defective items will be replaced or refunded.

  • Used Phones: Returnable only if defective within 14 days; warranty covers manufacturing faults, not physical damage.

✨ Why Choose Celocity?

Celocity Wholesale – Your Reliable Source for Bulk Mobile Supplies

📱 Celocity – The Mobile Store You Can Trust

Looking for a new smartphone, quality accessories, or reliable repair parts?
Celocity is your one-stop destination for everything mobile.

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Brand new & certified refurbished smartphones from iPhone, Samsung, Xiaomi, Realme, and more

Stylish & durable accessories like cases, screen protectors, chargers, and earbuds

High-quality spare parts for screen, battery, and charging port replacements

Affordable prices with genuine quality guarantee

Fast shipping and easy returns — nationwide delivery available

100% secure checkout with multiple payment options

Whether you’re upgrading your device, fixing it, or just looking for the perfect case — Celocity has your back.

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📦 Celocity Wholesale – Bulk Mobile Products for Your Business

Looking to buy smartphones, accessories, or repair parts in bulk?
Celocity offers trusted wholesale solutions for resellers, mobile shops, service centers, and online sellers.

Why Choose Celocity for Wholesale?

  • Large stock of new & refurbished smartphones

  • Competitive wholesale pricing on accessories and spare parts

  • Fast and reliable shipping across all regions

  • Trusted quality with guaranteed product testing

  • Exclusive deals for regular buyers and dealers

  • Easy ordering process with responsive support

Whether you're starting a business or scaling an existing one, Celocity is your dependable partner in mobile product sourcing.

📞 Contact us today for wholesale pricing, dealership opportunities, or custom orders.