Covers legal warranty terms, seller responsibilities, and customer rights for mobile phones and repair parts in Italy.
Includes conditions for returns, exchanges, and common exclusions for mistaken purchases.

1. Legal Guarantee Period

New products come with a 2-year (24 months) legal warranty from the date of delivery. For used products, the warranty period may be reduced to 1 year, but this must be clearly communicated to the buyer at the time of purchase.

2. Seller’s Responsibility

The seller is responsible for any manufacturing defects found during the warranty period. The buyer is entitled to free repair or replacement of defective products.

3. Burden of Proof

If a defect appears within the first 12 months after delivery, it is presumed to have existed at delivery. After 12 months, the buyer must prove that the defect was not caused by improper use or normal wear and tear.

4. Customer Rights for Defective Products

Customers have the right to request free repair or replacement. If repair or replacement is impossible or excessively delayed, customers may request a price reduction or full refund.

5. Notification of Defects

Buyers must notify the seller of any defect within a reasonable time, usually within 2 months from the discovery of the defect. Proof of purchase (invoice or receipt) is required for warranty claims.

6. Warranty Exclusions

Warranty does not cover damages caused by misuse, accidental damage, exposure to liquids, unauthorized repairs or modifications by third parties, or natural wear and tear such as battery degradation.

7. Proof of Purchase Required

An original purchase receipt or invoice is necessary to claim warranty services or replacements.

8. Warranty Transferability

Warranties are generally non-transferable and apply only to the original purchaser unless otherwise specified by the seller.

9. Limited Warranty by Repair Shops

Repair shops may offer short-term warranties (e.g., 30 or 90 days) on repair parts or services. These limited warranties are additional and do not replace or limit the consumer's legal rights under the law.

10. Delays or Refusals by Seller

If the seller delays or refuses to repair or replace the product unreasonably, the buyer may seek contract termination or a price reduction.

🔧 Warranty Policy

• Warranty Period: 2 years for new phones; up to 1 year for used phones (must be clearly informed).

• Seller Responsibility: Covers manufacturing defects with free repair or replacement.

• Proof Required: Original purchase invoice or receipt.

• Burden of Proof: Within 12 months, defects are presumed pre-existing; after 12 months, the buyer must prove it.

• Exclusions:

  • Misuse, accidental damage, water exposure

  • Unauthorized repairs or modifications

  • Normal wear and tear (e.g., battery degradation)

🔁 Return Policy

• Returns allowed if product is unused, undamaged, and in original packaging.

• Return window: typically 7–14 days.

• Buyer pays return shipping if it was a mistaken purchase.

• Restocking fee may apply.

🔧 Warranty Policy

• Warranty Period: Usually 2 years; varies by manufacturer and product.

• Coverage: Manufacturing defects, hardware failures not caused by user error.

• Proof Required: Invoice or warranty card.

• Burden of Proof: Similar to phones—defects in first 12 months are presumed pre-existing.

🔁 Return Policy

• Wrong product purchases may be returned within 7–14 days.

• Product must be unopened or in original condition.

• Buyer covers return shipping.

• Restocking fee might be applied.

🔧 Warranty Policy

• Warranty Period: Generally 6 months to 1 year, depending on brand.

• Coverage: Only manufacturing defects.

• Proof Required: Purchase receipt.

⚠️ Exclusions

• Physical or accidental damage

• Wear and tear or water damage

• Misuse or modification

🔁 Return Policy

• Accessories can be returned only if unused and in original packaging.

• Return requests must be made within 7 days.

• Buyer pays return shipping for incorrect orders.

🛠 Warranty on Parts

• Period: 30 to 90 days (repair shops may vary).

• Coverage: Only covers the replaced part or specific service done.

• Exclusions:

  • Any damage not related to the repaired part

  • Improper handling post-repair

  • Issues caused by the customer after service

🛠 Repair Shop Responsibilities

• Must honor the agreed short-term warranty.

• Must clearly communicate warranty terms before service.

🔁 Return/Refund for Repair Services

• Generally not applicable once service is completed unless:

  • Faulty repair work was done

  • Wrong part was installed

• • Return & Exchange for Wrong Purchases
    If a customer orders the wrong product by mistake, returns or exchanges may be accepted based on store policy. Products must be unused, undamaged, and in original packaging.

  • Return Shipping Costs
    Customers are generally responsible for return shipping costs in case of wrong orders. Some stores may offer free return shipping, which must be clearly communicated beforehand.

  • Return Timeframe
    Returns or exchanges must be requested within a set period, usually 7 to 14 days from delivery. Late requests may be declined.

  • Restocking Fee
    Some stores charge a restocking fee, which will be deducted from the refund.

  • Customer Responsibility
    Customers are responsible for ordering the correct product. The store is not liable for wrong purchases and processes returns/exchanges as a courtesy.

  • Clear Policy Communication
    Stores should clearly inform customers about return policies related to wrong purchases before completing the sale.

  • Sample Return Policy Statement:
    “If a customer orders the wrong product by mistake, returns or exchanges are accepted only if the product is unused and in original packaging. Return shipping costs must be borne by the customer. Returns must be initiated within 7 days of delivery. A restocking fee may apply. The store is not responsible for mistaken orders.”

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