Privacy Policy

Who we are

Our website address is: https://celocity.it
We are a mobile phone, accessories, and repair parts shop operating in Italy. We take your privacy seriously and are committed to protecting your personal data in accordance with Italian and European GDPR regulations.

Information we collect

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, including your name, email address, and comment content. We also collect your IP address and browser user agent string to help detect spam.

  • User accounts: If you create an account on our site (e.g., for ordering or support), we collect personal information such as your name, email, phone number, and shipping address to process your orders and provide customer service.

  • Media: If you upload images (e.g., for reviews or support requests), please avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

  • Cookies: Our website uses cookies to enhance user experience, such as saving your login status and preferences. You can choose to accept or decline cookies through your browser settings.

How we use your data

  • To manage and respond to your comments and inquiries.

  • To process orders and provide customer support.

  • To improve our website and services.

  • To send you important updates about your orders or the website (with your consent).

  • To detect and prevent fraud or spam.

Sharing your data

  • We do not sell or rent your personal data to third parties.

  • We may share your data with trusted service providers (e.g., payment processors, shipping companies) strictly to fulfill your orders and provide services.

  • In case of a legal obligation, we may disclose your data to authorities as required.

Cookies and tracking technologies

  • We use cookies and similar tracking technologies in compliance with Italian and EU laws.

  • When you leave a comment, you may opt to save your details in cookies for convenience.

  • We use cookies to manage login sessions, screen display choices, and preferences.

Your rights

Under GDPR, you have the right to:

  • Access your personal data.

  • Correct any inaccurate or incomplete data.

  • Request deletion of your personal data, subject to legal or administrative obligations.

  • Restrict or object to certain data processing.

  • Data portability (receive your data in a structured, machine-readable format).

  • Withdraw consent at any time where processing is based on consent.

To exercise your rights or ask questions about your personal data, please contact us at: [insert contact email].

Data retention

  • Comments and their metadata are retained indefinitely for moderation purposes.

  • User account data is stored as long as your account is active or as required by law.

  • Order and transaction data are retained for legal and tax compliance as required under Italian law.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Embedded content from other websites

Our site may include embedded content such as videos or images from third-party platforms. These platforms may collect data about your interaction with the embedded content.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.